Melbourne-based UX/UI designer specialising in simplifying complexity into intuitive, accessible, and scalable experiences.
Transforming customer support services
Breaking down barriers for customers by making support services easier to access, empowering greater independence and improving quality of life.
Revamping rostering experience
As the existing platform fell behind evolving demands, a rostering transformation is introduced to streamline disjointed workflows into a cohesive, future-ready platform built for business complexity.
Elevating support worker shifts
Recognising that admin tasks often weigh down support workers, the app is redesigned to remove inefficiencies and improve shift quality.